Privacy Policy

Piton Engineering Service B.V. processes your personal information when you use our services or contact us through our website. We only collect and process data that you voluntarily provide to us through:

• Contact forms on our website
• Email communications
• Phone inquiries about our machinery and services
• Business correspondence and quotation requests

By using our services and providing your information, you consent to the processing of your personal data as described in this privacy policy.

We use Google Analytics to understand how visitors interact with our website and to improve our online services. This helps us:

• Track website usage patterns and popular content
• Measure the effectiveness of our digital marketing efforts
• Improve user experience and website functionality

Information collected, including your IP address, is transferred to and stored by Google on servers in the United States. We have configured Google Analytics to respect privacy and have not granted permission for Google to use this data for other Google services.

For more information about Google's privacy practices, please review Google's Privacy Policy and Google Analytics Terms of Service.

We process your personal data for the following legitimate business purposes:

• Responding to your inquiries about our flexible duct manufacturing equipment
• Providing technical support and customer service
• Processing quotation requests and contract negotiations
• Fulfilling contractual obligations and delivering services
• Maintaining business relationships and communication
• Improving our products and services based on your feedback

We will only contact you by phone if you have specifically requested this, and we may contact you via email for business-related communications relevant to your inquiries or ongoing business relationship.

We retain your personal data in our customer database only for as long as necessary to achieve the purposes for which it was collected:

• Active business inquiries: Until the inquiry is resolved or becomes inactive
• Customer relationships: For the duration of the business relationship plus 7 years for legal compliance
• Contact form submissions: Up to 2 years unless a business relationship is established
• Marketing communications: Until you unsubscribe or withdraw consent

Data will be securely deleted when no longer needed, unless we are required by law to retain it for longer periods.

We do not sell, trade, or otherwise transfer your personal information to third parties. We may only share your data in the following limited circumstances:

• When necessary to fulfill contractual obligations (e.g., shipping partners for equipment delivery)
• To comply with legal obligations or court orders
• With trusted service providers who assist us in operating our business (under strict confidentiality agreements)
• In the event of a business merger or acquisition (with proper notice to affected individuals)

All third parties we work with are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any other purpose.

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request limitation of processing your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us through our contact page. We will respond to your request within four weeks (one month) as required by GDPR.

We take the protection of your personal data seriously and implement appropriate technical and organizational measures to prevent:

• Unauthorized access to your personal information
• Accidental loss or destruction of data
• Misuse or unauthorized disclosure of information
• Unauthorized modification of your data

Our security measures include encryption, secure data storage, access controls, regular security assessments, and staff training on data protection practices.

If you believe your data is not secure or you suspect a data breach, please contact us immediately through our contact page so we can investigate and take appropriate action.

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how your personal data is being processed, please contact us:

We are committed to resolving any privacy concerns promptly and transparently. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not adequately addressed your concerns.